| Rosedale - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | January 20, 2021 |
| Reason for Investigation | - Staffing - Care and supervision - Records and reporting - Bill of Rights |
| Report of Findings |
|---|
| On October 15, 2020, Licensing received a complaint alleging concerns regarding staffing, care and supervision, records and reporting, and Bill of Rights for a person in care. The allegations included the following details: - Staff are not appropriately screened prior to being hired. - There is an insufficient number of professional staff to meet the needs of the person in care. - The facility at times does not provide safe and adequate care. - Confidential information regarding persons in care was released without consent from persons in care. - Persons in care are not always provided with opportunities to have concerns addressed. All areas of the complaint were fully investigated. Evidence was received and reviewed from records, policies and procedures, the complainant and from the Licensee. The following contraventions were determined: Residential Care Regulation s.93 Confidentiality of person in care records/personal information maintained. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 39670 - RCR s.93 | A licensee must, to the greatest extent possible while maintaining the health, safety and dignity of persons in care, keep the records and personal information of persons in care confidential. Observation: It was confirmed that a person in care reported that they had in their possession confidential information belonging to a second person in care, for which no consent was provided. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan |
