| Langley Lodge - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | October 05, 2020 |
| Reason for Investigation | - Care and supervision - Records and reporting |
| Report of Findings |
|---|
| On May 20, 2020, Licensing received a complaint alleging concerns regarding Care and Supervision and Notification of Illness. The allegations included the following details: - Inadequate monitoring of food intake. - Inadequate medical attention. - Inadequate care and supervision. - Inadequate communication concerning cause of death. - Inequitable access to a person in care. All areas of the complaint were fully investigated. The following contraventions were determined: - Residential Care Regulation (RCR) Section 61 Self monitoring of a community care facility. - RCR Section 85(1)(c) Policies and procedures |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 30240 - RCR s.61 | A licensee must regularly monitor the physical environment of the community care facility, and the care and services provided by it, to ensure that the requirements of the Act and this regulation are being met. Observation: Licensing determined the facility did not adequately self-monitor. Corrective action: Corrective action required. |
| 33240 - RCR s.85(1)(c)(i) | A licensee must do all of the following: (c) make all policies and procedures available (i) to employees at all times. Observation: Licensing determined that the policies and procedures were not available to staff. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - A corrective action plan will be submitted by the licensee for review by Licensing. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on October 21, 2020. |
