Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.

Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
VDAN-APFUJL

FACILITY NAME
Como Lake House
SERVICE TYPES
140 Community Living
FACILITY LICENSE #
1081662
FACILITY ADDRESS
1433 Como Lake Ave
FACILITY PHONE
(604) 931-3272
CITY
Coquitlam
POSTAL CODE
V3J 3P5
MANAGER
Guillermo Avila

INSPECTION DATE
July 20, 2017
ADDITIONAL INSP. DATE (multi-day)
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
5
ARRIVAL
12:45 PM
DEPARTURE
05:45 PM
ARRIVAL
DEPARTURE
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# CHILDREN ENROLLED

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care & Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSP). Evidence for this report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
· Licensing
· Physical Facility
· Staffing
· Polices & Procedures
· Care & Supervision
· Hygiene and Communicable Disease Control
· Medication
· Nutrition and Food Services
· Program
· Records and Reporting
As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.
Visit the CCFL website at www.fraserhealth.ca/residentialcare for:
· Additional resources and
· Links to the Legislation (CCALA & RCR)
If you have any questions regarding this report feel free to contact me at 604 949 7710

Contraventions
Previous Inspection - Contraventions observed on FIR #VDAN-AE6VBX have been corrected except for those noted on supplementary pages.
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31100 - RCR s.17 - A licensee must ensure that water accessible to a person in care, from any source, is not heated to more than 49° Celsius.
Observation: Hot water was measured at 52 degrees Celsius.
Corrective Action(s): Please provide a plan that will ensure that water temperatures are monitored to ensure compliance.
Date to be Corrected: July 27, 2107

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31270 - RCR s.21(d) - A licensee must ensure that all furniture and equipment for use by persons in care (d) are maintained in a safe and clean condition.
Observation: A restraint strap attached to the pull-down arm rest beside the toilet in the back bathroom was observed to be dangling and wrapped around the toilet scrub brush. This is a hygiene hazard in the event the restraint is used. Staff reported that the restraint is never used and the restraint was removed from the arm rest.
Corrective Action(s): Corrected during inspection
Date to be Corrected: Aug. 3, 2017

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31750 - RCR s.35(1)(b) - A licensee must provide the following appropriately furnished and equipped areas: (b) safe and secure locations for medications and the records of persons in care.
Observation: Medication cupboard observed with the key in the lock, when the door was pulled it opened. the door was not locked.
Corrective Action(s): Please provide a sustainable plan that will ensure that as per the Medication storage policy, the medications are always locked in the cupboard.
Date to be Corrected: Aug. 3, 2017

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31760 - RCR s.35(1)(c) - A licensee must provide the following appropriately furnished and equipped areas: (c) secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials.
Observation: A hazardous windshield washer solution and Raid Ant Killer were observed in an unlocked cupboard in the laundry room.
Corrective Action(s): Please provide a plan that will ensure that all hazardous products are identified and stored securely
Date to be Corrected: Aug. 3, 2017

STAFFING: 32100 - RCR s.40(1)(a) - A licensee must ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection (2) to ensure that the employee (a) continues to meet the requirements of this regulation.
Observation: Two employees were observed to have outdated performance reviews.
Corrective Action(s): Please provide a sustainable plan to ensure that performance reviews are completed in the time frame that is consistent with the Licensee policy.
Date to be Corrected: Aug. 3, 2017

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: The Licensee policy for medication administration of PRN medications specifically directs staff to record the "results" of their decision to administer a PRN. The results were observed in several instances to either not be written or stated "administered". Such notations do not describe the success or failure of the staff's decision to administer the medication to the PIC and could be interpreted as a medication error.
Corrective Action(s): Please provide a sustainable plan that will be monitored to ensure that the policy to record the results of the PRN administration is implemented and results are recorded appropriately
Date to be Corrected: Aug. 3, 2017

CARE AND/OR SUPERVISION: 34090 - RCR s.50(1) - A licensee must regularly monitor the health and safety of each person in care to determine whether the needs of the person in care continue to be met.
Observation: One PIC was observed to have had a significant unintended weight loss, as per records (35 lbs.). the PIC had transferred from another facility. The admission weight and height (had lost 1 inch) were not accurately identified on the profile page in share vision, and the photograph was not current enough to be of assistance if the person were missing.
Corrective Action(s): Please provide a plan that will ensure that the monitoring systems in place for each PIC are accurate in order to provide referral to the appropriate health care practitioners should the need arise or to use in the event the PIC is missing.
Date to be Corrected: Aug. 3, 2017

HYGIENE AND COMMUNICABLE DISEASE: 35040 - RCR s.63(1) - A licensee must ensure that all food is safely prepared, stored, served and handled.
Observation: Products in the fridge were observed not to be labelled.
Corrective Action(s): Please ensure provide a plan that will ensure that Food Safe principles are applied
Date to be Corrected: Aug. 3, 2017

RECORDS AND REPORTING: 39340 - RCR s.84(a) - If a person in care is restrained, a licensee must ensure that the following information is recorded in the care plan of the person in care: (a) the type or nature of the restraint used.
Observation: Approval for restraint was not observed in the careplan of a PIC who is wheelchair dependent.
Corrective Action(s): Please provide a plan that will ensure that all residents who are restrained have appropriate documentation that is reviewed regularly.
Date to be Corrected: Aug. 3, 2017


Comments

The Emergency Response preparation was reviewed and it is apparent that staff are following the food list for expiry dates for the emergency food supply. There is concern that the food quantity was not sufficient to provide for the staff and residents for 72 hours. There was no emergency menu to identify how the food would be expected to be used for the 72 hours. This was discussed with the manager, and the Section 11 in the Meals and More book were reviewed.
Please provide a plan to review the anticipated food requirements in order to assure the right amount in a disaster. Aug 3, 2017.

The substitution list was reviewed and there were no entries since the end of June. The 2 pic's observed eating lunch were not being given the items identified on the menu, but left-overs from the previous night. The staff stated that she would be putting the substitution on the list, which she did. Both the manager and the staff seemed surprised that left-overs would be added to the substitution list. The intent of the legislation with relation to the substitution list was reviewed with the staffs.
Please provide a plan that will ensure that all staff are aware of the (RCR 87(2)) requirement to keep a record of all substitutions.

There is a renovation occurring in the south bathroom that appear to be progressing nicely.
I'd like to thank the staff and residents for their assistance in the inspection.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Provide a written response to LicensingNo action required
Due Date
Aug 03, 2017

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.