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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
AKUR-BJPNDX

FACILITY NAME
Dufferin Care Centre
SERVICE TYPES
401 Long Term Care (Hospital Act)
FACILITY LICENSE #
LBAA-95YTGK
FACILITY ADDRESS
1131 Dufferin St
FACILITY PHONE
(604) 552-1166
CITY
Coquitlam
POSTAL CODE
V3B 7X5
MANAGER
Joyce Halliday

INSPECTION DATE
December 03, 2019
ADDITIONAL INSP. DATE (multi-day)
December 04, 2019
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
11
ARRIVAL
10:00 AM
DEPARTURE
04:00 PM
ARRIVAL
11:00 AM
DEPARTURE
03:00 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care and Assisted Living Act (CCALA), the Residential Care Regulations (RCR) and the relevant Director of Licensing Standards of Practice (DOLSOP). Evidence for this report was based on the licensing officer’s observations, review of the facility records, and information provided by the facility staff at the time of inspection.

The following areas were reviewed:
· Licensing · Hygiene and Communicable Disease Control
· Physical Facility · Medication
· Staffing · Nutrition and Food Services
· Policies and Procedures · Program
· Care and Supervision · Records and Reporting

As part of this Routine Inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection, and a 3 year ‘historical’ review of the facility’s compliance and operation.

Visit the CCFL website at w ww.fraserhealth.ca/residentialcare for:
· Additional resources, and
· Links to the Legislation (CCALA and RCR)

Contraventions
Previous Inspection - Contraventions observed on FIR #KBOI-B8RMYG have been corrected.
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
STAFFING: 32010 - RCR s.37(1)(a) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (a) a criminal record check for the person.
Observation: Review of 5 staff files found that 1 staff did not have a current criminal record check on file (previous one expired in 2017).
Corrective Action(s): Ensure that all staff have current criminal record check on file as per regulation.
Date to be Corrected: February 26 2020

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: The following were observed:
1) Review of 2 files of PIC with wounds found that wound assessment and flow sheets are incomplete.
2) A review of 6 PIC files found that all 6 had admission checklists with missing signatures, dates and nursing assessment information.
Corrective Action(s): Ensure that staff follow and implement the policy and procedures of the facility.
Date to be Corrected: February 26 2020

CARE AND/OR SUPERVISION: 34780 - RCR s.82 - A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan.
Observation: A review of the wound care binders found the following:
1) 1 PIC's file had incomplete documentation regarding wound care being provided (e.g. dates on photographs, goal or treatment, start dates of treatment).
2) 1 PIC's file had inconsistency with the frequency of the wound treatment plan being implemented.
Corrective Action(s): The facility had a Quality Assurance Clinical Review conducted in October 2019. During this review issues were also identified with wound care. As a result the facility has created a thorough action plan (see comment box below for more details). Please ensure that care and supervision are consistent and care plans are followed with evidence of proper documentation and that the action plan created is implemented and completed.
Date to be Corrected: January 31 2020

RECORDS AND REPORTING: 39160 - RCR s.78(1)(d) - A licensee must keep, for each person in care, a record showing the following information: (d) information by which the person in care may be described or identified in an emergency, including a photograph.
Observation: A review of 2 PICs' files with Wander Alert found no additional information that can be used in case of a missing person incident.

Corrective Action(s): Ensure that there is detailed information to describe or identify the PIC in the event of an emergency.
Date to be Corrected: December 23 2019

RECORDS AND REPORTING: 39440 - RCR s.86(d) - A licensee must keep the following records in respect of each employee: (d) a record of any performance reviews made under section 40 [continuing monitoring of employees] and any attendance at continuing education programs.
Observation: A review of the attendance for workshops and continuing education series noted missing signatures for staff who were listed on the attendance sheet.
Corrective Action(s): Ensure that all staff sign in to confirm attendance at education and trainings sessions.
Date to be Corrected: February 26 2020


Comments

Brief summary of facility action plan for wound care (following the October 2019 Quality Assurance Clinical Review, this plan was approved by the QA coordinator): ­­Education sessions provided to all nurses; thorough orientation for all new nurses; RCC review wound binder on daily basis; weekly wound care rounds; position of wound care champion created for consultation on all treatments being initiated; GM and DOC will conducted regular audits of the wound care binder; utilization of the Fraser Health Wound Care Specialist when required.

Licensing will conduct a follow up inspection in 3 months’ time to review the progress of the action plan and the other identified contraventions.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingFollow-up Inspection Required
Due Date
Jan 09, 2020
Approximate Follow Up Date
09 Apr, 2020

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