Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.

Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
JBAY-C8UUWB

FACILITY NAME
Willow Manor Care Centre
SERVICE TYPES
130 Long Term Care
FACILITY LICENSE #
PWIN-6MEN2V
FACILITY ADDRESS
12275 224th St
FACILITY PHONE
(604) 466-8602
CITY
Maple Ridge
POSTAL CODE
V2X 6H5
MANAGER
Niki Tupper

INSPECTION DATE
November 16, 2021
ADDITIONAL INSP. DATE (multi-day)
November 17, 2021
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
5.17
ARRIVAL
11:00 AM
DEPARTURE
03:10 PM
ARRIVAL
11:00 AM
DEPARTURE
01:00 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was completed to assess compliance with the: Community Care and Assisted Living Act (CCALA), the Residential
Care Regulation (RCR), and the relevant Director of Licensing Standards of Practice (DOLSOP). Evidence for this report was based on the Licensing
Officer’s observations, review of the facility records, and information provided by the facility staff at the time of inspection.

Care systems reviewed during inspections include:
Licensing
Physical Facility
Staffing
Policies and Procedures
Care and Supervision
Hygiene and Communicable Disease Control
Medication
Nutrition and Food Services
Program
Records & Reporting

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance
identified during the routine inspection and a historical review of the facility’s compliance and operation.

Visit the CCFL website at www.fraserhealth.ca/residentialcare for additional resources and links to the legislation (CCALA & RCR).

Contraventions
Previous Inspection - Contraventions observed on FIR #NBIH-BM7TLL have been corrected.
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31100 - RCR s.17 - A licensee must ensure that water accessible to a person in care, from any source, is not heated to more than 49° Celsius.
Observation (CORRECTED DURING INSPECTION): A temperature check of facility water accessible to persons in care found the temperature to be greater than 49° Celsius (temperatures of 54.9° C and 54.2° C were recorded).
Corrective Action(s): Ensure that water accessible to persons in care, from any source, is not heated to more than 49° Celsius.
Date to be Corrected: CORRECTED DURING INSPECTION

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: An inspection of the physical facility found that a wall near the servery was missing its wall board exposing the unfinished and damaged drywall behind which requires repair. Additionally, in one person in care's room there was a leak in the ceiling that caused water damage to the drywall (approximately 1 meter in length on the north side of the room) which requires repair.
Corrective Action(s): Ensure that all rooms and common areas are maintained in a good state of repair.
Date to be Corrected: December 2, 2021

STAFFING: 32320 - RCR s.68(4) - A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Observation: A review of medications found that the effectiveness of a PRN medication for one person in care was not recorded which is contrary to policy.
Corrective Action(s): Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Date to be Corrected: November 18, 2021

POLICIES AND PROCEDURES: 33060 - RCR s.51(1)(a) - A licensee must have (a) an emergency plan that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for the evacuation of persons in care.
Observation: A review of the facility's emergency supplies found that there was insufficient food to sustain all persons in care and staff for three days in the event of an emergency.
Corrective Action(s): Ensure that an emergency plan sets out procedures to prepare for, mitigate, respond to and recover from any emergency including procedures for the evacuation of persons in care.
Date to be Corrected: December 16, 2021

CARE AND/OR SUPERVISION: 34180 - RCR s.54(3)(a) - A licensee must (a) encourage persons in care to be examined by a dental health care professional at least once every year.
Observation: A review of person in care charts and care plans found no evidence that persons in care have been encouraged to be examined by a dental health care professional at least once every year.
Corrective Action(s): Ensure that persons in care are encouraged to be examined by a dental health care professional at least once every year.
Date to be Corrected: December 31, 2021

CARE AND/OR SUPERVISION: 34220 - RCR s.56(1) - A licensee must ensure that a person in care who leaves a community care facility for a temporary purpose has in his or her possession written documentation indicating the person in care's name, the community care facility's name and emergency contact information.
Observation (CORRECTED DURING INSPECTION): A review of care plans found no evidence that any persons in care had written documentation available to indicate the person in care's name, the community care facility's name, and emergency contact information to identify the person in care when the person in care leaves the facility for a temporary purpose.
Corrective Action(s): Ensure that each person in care has written documentation in their possession indicating the person in care's name, the community care facility's name, and emergency contact information to identify the person in care when the person in care leaves the facility for a temporary purpose.
Date to be Corrected: CORRECTED DURING INSPECTION

CARE AND/OR SUPERVISION: 34780 - RCR s.82 - A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan.
Observation (CORRECTED DURING INSPECTION): A review of care plans for person in care found that one person in care's care plan called for the use of hip protectors and a fall mat; however, the person in care was found to have no hip protectors on and no fall mat in place.
Corrective Action(s): Ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan.
Date to be Corrected: CORRECTED DURING INSPECTION

NUTRITION AND FOOD SERVICES: 37040 - RCR s.62(2)(b) - A licensee must ensure that each menu provides (b) for each day, at least 2 nutritious snacks, with each snack containing at least 2 food groups as described in Canada's Food Guide.
Observation: A review of the facility's menus found no evidence of at least 2 nutritious snacks, with each snack containing at least 2 food groups as described in Canada's Food Guide, for each day.
Corrective Action(s): Ensure that each menu provides for each day at least 2 nutritious snacks, with each snack containing at least 2 food groups as described in Canada's Food Guide.
Date to be Corrected: December 2, 2021

RECORDS AND REPORTING: 39460 - RCR s.87(b) - A licensee must keep a record of the following matters respecting food services: (b) menus and menu substitutions.
Observation: A review of the facility's menus found no evidence that a record of menu substitutions was being kept.
Corrective Action(s): Ensure that a record of menu substitutions is kept.
Date to be Corrected: November 25, 2021

RECORDS AND REPORTING: 39470 - RCR s.87(c) - A licensee must keep a record of the following matters respecting food services: (c) the results of monitoring, by the licensee, of food services and nutrition care.
Observation: A review of facility menus found no evidence that menu audits had been completed.
Corrective Action(s): Ensure that a record is kept showing the results of food service and nutritional care monitoring (menu audits).
Date to be Corrected: November 25, 2021


Comments

Licensing would like to thank facility management and staff for their assistance in completing this inspection.
During the inspection of the physical facility, a wardrobe in a common area on the west side of the facility which is used to store blankets was observed to have a broken drawer. Based on information provided by management that the wardrobe is not for use by persons in care and that there is a plan in place to have the wardrobe removed and replaced with a shelving systems to store the blankets, no contravention was identified.
Please submit a written response by December 2, 2021 indicating the corrective action taken and/or timeline and plan for compliance with legislative requirements.
This inspection report was not signed as it was reviewed with management over the telephone and sent via email to the site to reduce the amount of time the licensing officer had to spend on site as per COVID-19 prevention measures.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Dec 02, 2021

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.