| Fort Langley Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | October 07, 2022 |
| Reason for Investigation | - Care and supervision - Hygiene & communicable disease control |
| Report of Findings |
|---|
| On June 2, 2022 Licensing received a complaint regarding Care and Supervision and Policies and Procedures. The complainant alleged the following: -That a Person in Care’s needs for wound treatment, oral care, and foot care were not met. All areas of the complaint were fully investigated. The evidence was obtained through interviews, on-site inspection, and documentation. Licensing confirmed contraventions related to Care and Supervision, General Health and Hygiene, Care Planning, and Policies and Procedures. Licensing determined the following contraventions: -Section 54(2) General Health and Hygiene -Section 81(4) Care Plan needed if more than 30 day stay -Section 82 Implementation of Care Plans -Section 85(1)(d) Policies and Procedures. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: Staff failed to implement the operator's policies and procedures , when they failed to complete weekly wound assessments of the PIC's wound and when they failed to complete charting of the PIC's oral care. Corrective action: Corrective action required. |
| 34160 - RCR s.54(2)(a) | A licensee must (a) assist persons in care to obtain health services as required. Observation: Staff did not ensure that the PIC obtained health services, as required, in a timely manner. Corrective action: Corrective action required. |
| 34750 - RCR s.81(4)(b)(i) | A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care. Observation: Staff did not update the PICs care plan after the PIC was observed to have a head wound. Corrective action: Corrective action required. |
| 34780 - RCR s.82 | A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan. Observation: Staff failed to implemet the PIC's care plan when they failed to complete wound assessments, treatments and dressing changes. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
