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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
KDHL-ATKS3F

FACILITY NAME
Primrose Centre for Community Living
SERVICE TYPES
140 Community Living
FACILITY LICENSE #
PNEL-8A2PKD
FACILITY ADDRESS
4807 Georgia St
FACILITY PHONE
(604) 946-0401
CITY
Delta
POSTAL CODE
V4K 2T1
MANAGER
Kevin Reid

INSPECTION DATE
November 24, 2017
ADDITIONAL INSP. DATE (multi-day)
November 29, 2017
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
6
ARRIVAL
12:00 PM
DEPARTURE
02:00 PM
ARRIVAL
09:30 AM
DEPARTURE
02:00 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# CHILDREN ENROLLED

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care & Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSP). Evidence for this report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
· Licensing
· Physical Facility
· Staffing
· Polices & Procedures
· Care & Supervision
· Hygiene and Communicable Disease Control
· Medication
· Nutrition and Food Services
· Program
· Records and Reporting

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.

Visit the CCFL website at www.fraserhealth.ca/residentialcare for:
· Additional resources and
· Links to the Legislation (CCALA & RCR)

Contraventions
Previous Inspection - Not Applicable
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: One person in care room had paint peeling visibly on two spots of one wall.
Corrective Action(s): Ensure all rooms and common areas are maintained in a good state of repair.
Date to be Corrected: January 5, 2018

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31300 - RCR s.22(1)(c) - A licensee must ensure that all rooms and common areas are (c) maintained in a safe and clean condition.
Observation: One bedroom requires cleaning - the rug was dirty and areas of bedroom floor had build up of dust.
Corrective Action(s): Ensure all rooms and common areas are maintained in a clean condition.
Date to be Corrected: January 5, 2018

STAFFING: 32100 - RCR s.40(1)(a) - A licensee must ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection (2) to ensure that the employee (a) continues to meet the requirements of this regulation.
Observation: Review of staff records list, one employees performance review has not been completed since 2013. Discussion with the manager is these are done at a minimum every two years.
Corrective Action(s): Ensure regular performance reviews to ensure that the employee continues to meet the requirements of this regulation.
Date to be Corrected: January 5, 2018

STAFFING: 32110 - RCR s.40(1)(b) - A licensee must ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection (2) to ensure that the employee (b) demonstrates the competence required for the duties to which the employee is assigned.
Observation: Please see code 32100 - RCR s.40(1)(a)
Corrective Action(s):
Date to be Corrected:

STAFFING: 32320 - RCR s.68(4) - A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Observation: For one person in care, it was observed that two PRNs that were administered were not documented on the Medication administration records (MARs). Another PRN result was documented but not signed on the MAR. As well, this person's medication administration for one shampoo was not followed as per the MAR. The manager identified some changes did occur over time and this medication required potentially more frequent administration than what is prescribed.
Review of three person in care MARs, a total of 6 signatures were missed one the adminstration record. In addition, staff have not completed the Med Error report as required when there is a missed signature for medication administered.
Corrective Action(s): Ensure staff comply with the policies of the medication safety and advisory committee.
Date to be Corrected: January 5, 2018

CARE AND/OR SUPERVISION: 34640 - RCR s.81(3)(c)(i) - A care plan must include all of the following: (c) a nutrition plan that (i) assesses a person in care's nutrition status.
Observation: The food and nutrition forms and screening forms have not been completed for all persons in care. The manager, although aware of exactly which forms licensing was refering to was unable to locate any prior copies.
Corrective Action(s): Ensure assessments are completed to ensure the person in care's nutritional status have been appropriately assessed and determination has been made if the person in care requires referral to the dietician.
Date to be Corrected: January 5, 2018

CARE AND/OR SUPERVISION: 34750 - RCR s.81(4)(b)(i) - A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care.
Observation: As per RCR s.68(4), there was a change in how staff were administering one person's medication. This change was not updated in the care plan, and nor was it discussed with the pharmacy or physician.
Corrective Action(s): Ensure changes are updated in the care plan.
Date to be Corrected: January 5, 2018

CARE AND/OR SUPERVISION: 34900 - RCR s.83(5)(a) - If a person in care refuses or is unable to be weighed, the licensee must (a) record in the nutrition plan of the person in care the reason why the person in care was not weighed.
Observation: Please See code 39320 RCR s.83(4)(a)
Corrective Action(s):
Date to be Corrected:

RECORDS AND REPORTING: 39320 - RCR s.83(4)(a) - Subject to subsection (5), a licensee, other than a licensee who provides a type of care described as Hospice, must (a) ensure that each person in care is weighed at least once each month.
Observation: In a review of three persons weight records, one person was not weighed for one month of this year and a reason was not documented.
Corrective Action(s): Ensure each person in care is weighed monthly.
Date to be Corrected: January 5, 2018


Comments

Licensing would like to acknowledge the following:
- There was no assessment of risk on admission of the person in care potentially leaving the community care facility without notification of an employee. The manager stated the documents may be archived but were not available for review. Licensing recommends this documentation remain with the current file for assessment and review.
- The manager has initiated a double sign form for medication administration review. It is in the process of being incorporated into daily practice. The manager states the medication administration documentation appears to have improved significantly since the introduction of this document.
- Upon review of the incident reporting policy, an example of the paper copy of the triplicate Reportable incident form was an outdated version. Licensing recommends an updated version replace this copy. As well, definitions of reportable incidents were not documented in the policy. Although the manager stated that managers the ones that submit reportable incidents, licensing recommends that definitions are incorporated to ensure all staff are aware of what is reportable to licensing, especially in situations that are considered urgent. All staff are required to have some understanding of required regulations or atleast have the ability to obtain information may be relevant to the care that is provided to persons in care.
- One person in care refuses to be weighed most months and weight has increased over time. The manager explained the person in care's refusal for care around her weight gain and concerns of health in relation to the weight gain, which includes not seeing a doctor. Licensing will be forwarding a Living at risk guideline for the facility's review, if they are able to incorporate into this person's care plan.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Jan 05, 2018

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.