| Dufferin Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | August 05, 2022 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on July 22, 2022, regarding care and supervision. The complainant alleged staff did not facilitate medical testing as required. All areas of the complaint were investigated. Evidence was collected from interview and records. Licensing determined the following section of legislation was not met: 54(2)(a) A licensee must assist persons in care to obtain health services as required. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34160 - RCR s.54(2)(a) | A licensee must (a) assist persons in care to obtain health services as required. Observation: Records could not be produced to demonstrate staff facilitated testing as ordered by the doctor. Corrective action: Corrective action required. To be corrected by: August 19, 2022 |
| Actions Required by Licensee/Operator | |
|---|---|
| - Submit corrective action plan. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan. |
