| Heritage Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | July 28, 2022 |
| Reason for Investigation | - Physical facility, equipment & furnishings - Care and supervision |
| Report of Findings |
|---|
| On March 14, 2022, Licensing received a complaint alleging concerns regarding physical facility and care and supervision. The concerns included the following details: - a person in care (PIC) had access to a room containing hazardous materials and sustained a fall - when the PIC returned from hospital, they were moved into a bedroom that did not meet all of their needs - hazardous areas continued to be left unsecured and accessible to PICs All areas of the complaint were fully investigated. Evidence from the Licensee was received and reviewed. The following contraventions were determined: RCR s. 52 (1)(a)(iii) - Harmful actions not permitted RCR s. 77 (2)(c) - Reportable incidents RCR s. 91 (2)(c) - Currency and availability of records |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34120 - RCR s.52(1)(a) | A licensee must ensure that a person in care is not, while under the care or supervision of the licensee, subjected to (a) financial abuse, emotional abuse, physical abuse, sexual abuse or neglect as those terms are defined in section 1 of Schedule D. Observation: Staff did not ensure that a person in care (PIC) could not enter a potentially unsafe area of the facility, and as a result, the PIC was found on a floor and sent to the hospital with a serious injury. Corrective action: Corrective action required |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
