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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
CRAU-CGSNMQ

FACILITY NAME
Amica White Rock
SERVICE TYPES
130 Long Term Care
FACILITY LICENSE #
TBIU-B38N9X
FACILITY ADDRESS
15333 16th Ave
FACILITY PHONE
(778) 545-8800
CITY
Surrey
POSTAL CODE
V4A 1R6
MANAGER
Tamara Quinn

INSPECTION DATE
July 28, 2022
ADDITIONAL INSP. DATE (multi-day)
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
9.5
ARRIVAL
09:30 AM
DEPARTURE
05:00 PM
ARRIVAL
DEPARTURE
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE
64

Introduction

This is a unscheduled routine inspection to assess compliance with the Community Care and Assisted Living Act (C.C.A.L.A.), the Residential Care Regulation (R.C.R.) and the relevant Director of Licensing Standards of Practice (D.L.S.P.). Evidence for this report was based on the Licensing Officer's observations, review of the facility records, and information provided by the facility staff at the time of the inspection.

The following areas were reviewed:

- Licensing
- Physical Facility
- Staffing
- Policies and Procedures
- Care and Supervision
- Hygiene and Communicable Disease Control
- Medication
- Nutrition and Food Services
- Program
- Records and Reporting

As part of this routine inspection a facility risk assessment tool is completed and a copy is provided. The risk assessment includes non-compliance identified during the routine inspection, and a 3 year historical review of the facility's compliance and operation.

Visit the Community Care Facilities Licensing website at https://www.fraserhealth.ca/health-topics-a-to-z/licensed-care-facilities-and-assisted-living-providers#.YrT9QyfMI2w for:

- Additional resources, and
- Links to the legislation (C.C.A.L.A. and R.C.R.).

Contraventions
Previous Inspection - Not Applicable
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
LICENSING: 30240 - RCR s.61 - A licensee must regularly monitor the physical environment of the community care facility, and the care and services provided by it, to ensure that the requirements of the Act and this regulation are being met.
Observation: A menu audit on a corporate level has been completed and on the corporate menu audit it states a site specific menu can be completed. The Dietitian will complete a site specific menu audit as well.

In discussion with a Recreation Management staff there is no formal process to document the activities persons in care have participated in or not and that recreation staff are going by "memory" as to what a person in care may have participated in or not. A formal process needs to be in-place to document participation in activities by persons in care.
Corrective Action(s): Please ensure the care and services provided by the care facility are regularly monitored to ensure that the requirements of the Community Care & Assisted Living Act and the Residential Care Regulation are being met.
Date to be Corrected: August 10, 2022.

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31100 - RCR s.17 - A licensee must ensure that water accessible to a person in care, from any source, is not heated to more than 49° Celsius.
Observation: A random review of the hot water temperature at a ensuite washroom sink had a reading of 50.6 degrees Celsius (specific bedroom number provided during the inspection). When the Licensing Officer started the inspection, the Maintenance Staff stated the hot water temperature has been lowered.
Corrective Action(s): Please ensure that water accessible to a person in care, from any source, is not heated to more than 49 degrees Celsius.
Date to be Corrected: July 29, 2022.

STAFFING: 32360 - RCR s.92(3)(a) - A licensee must keep (a) in the case of employees, all records required under section 37 (1) [character and skill requirements] for the entire time that the subject of the records is an employee of the community care facility.
Observation: In review of the staff personnel files/documentation, it was noted 2 staff did not have references noted. In addition, volunteers list their references, however they are not documented and they should be.

1 staff did not have their criminal record check to be completed through the Ministry for Public Safety & Solicitor General.

1 staff did not have copies of their credentials that could be reviewed at the time of the inspection.
Corrective Action(s): Please ensure all records required under section 37 (1) of the Residential Care Regulation for the entire time that the subject of the records is an employee of the community care facility.
Date to be Corrected: August 31, 2022.

CARE AND/OR SUPERVISION: 34220 - RCR s.56(1) - A licensee must ensure that a person in care who leaves a community care facility for a temporary purpose has in his or her possession written documentation indicating the person in care's name, the community care facility's name and emergency contact information.
Observation: During group outings there is documentation that accompanies the persons in care handled by staff. During outings persons in care have with family members, there is currently no documentation taken during the temporary outing. The Licensing Officer discussed what other sites have done in terms of meeting this legislative requirement.
Corrective Action(s): Please ensure persons in care who leave a the facility for a temporary purpose has in his or her possession written documentation indicating the person in care's name, the community care facility's name and emergency contact information.
Date to be Corrected: August 2, 2022.

CARE AND/OR SUPERVISION: 34660 - RCR s.81(3)(d) - A care plan must include all of the following: (d) a recreation and leisure plan.
Observation: In review of the care planning system and in discussion with the Director of Wellness and Manager, it was determined only for example recreation interests are listed. There aren't recreation care plans in-place for the persons in care.
Corrective Action(s): Please ensure that all persons in care have a recreation and leisure plan.
Date to be Corrected: August 10, 2022.

HYGIENE AND COMMUNICABLE DISEASE: 35010 - RCR s.39(1) - A licensee must not continue to employ a person in a community care facility who does not provide to the licensee evidence of continued compliance with the Province's immunization and tuberculosis control programs.
Observation: In review of volunteer/staff files, it was noted for 2 files there is no immunizations in-place.

For 1 file there was no evidence to indicate compliance with the Province's tuberculosis control programs.
Corrective Action(s): Please ensure there is evidence of compliance with the Province's immunizaiton and tuberculosis control programs.
Date to be Corrected: August 31, 2022.


Comments

Physical Plant:
* The facility is in the process of ensuring sufficient brochures/posters are accessible related to the Patient Care Quality Office. Please let your Licensing Officer know when this is addressed when responding to this routine inspection report.
* The facility is in the process of ensuring video surveillance signage is posted. Please let your Licensing Officer know when this is addressed when responding to this routine inspection report.
* The first aid kits are being checked to ensure they are stocked appropriately, however it is not being documented that the first aid kits are being checked. It is recommended that it be documented on a regular basis that the first aid kits are being checked and stocked appropriately. Please let your Licensing Officer how you plan to address this when responding to this routine inspection report.
* For example the fire extinguishers are due for service as noted for July 5, 2022. The Maintenance Staff indicated that the contracted company will be servicing the fire equipment such as fire extinguishers the 3rd week of August 2022.
Medication Safety and Advisory Committee:
* Recommendation to have as a standing agenda item the review of medication policies and procedures. Please let your Licensing Officer know how this will be addressed when responding to this routine inspection report.
Nutrition and Food Services:
* Snacks are provided and are according to the requirements in the Residential Care Regulation. The Dietitian is in the process of updating the snack list and will send the updated snack list to the Licensing Officer upon completion.
Staffing:
* A discussion took place with the Manager around the following section of the Residential Care Regulation. Please provide a comprehensive written plan outlining how you meet this section of the Residential Care Regulation after you have reviewed the recreation management staff personnel files:
Employee responsible for activities
45  A licensee, other than a licensee who provides a type of care described as Hospice, must
(a) designate an employee, qualified by training or experience, to organize and supervise physical, social and recreational activities for persons in care,

Persons in care records:
* The facility has a form they have implemented regarding consent to care admission. The Licensing Officer will e-mail resources around consent to care admission on July 29, 2022 to the Manager and Director of Wellness to review. Please review the resources that are e-mailed and please compare to what you have already in-place and determine if any changes need to be made. Please let your Licensing Officer know of any proposed changes when responding to this routine inspection report.
Due to the Covid-19 pandemic, the findings were reviewed and discussed with the Manager at the time of the inspection. This inspection report, and risk assessment was written off-site and then emailed on , 2022 to the Manager for review and to finalize the report and risk assessment once they were in agreement to the wording. As a result of the pandemic, signature for the Manager is not included. If there are further questions related to this routine inspection, please contact your Licensing Officer.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingFollow-up Inspection Required
Due Date
Aug 12, 2022
Approximate Follow Up Date
28 Oct, 2022

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.