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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
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FACILITY NAME
Holyrood Manor
SERVICE TYPES
401 Long Term Care (Hospital Act)
FACILITY LICENSE #
LBAA-95YTLK
FACILITY ADDRESS
22710 Holyrood Av
FACILITY PHONE
(604) 467-8831
CITY
Maple Ridge
POSTAL CODE
V2X 3E6
MANAGER
Rene Koerner

INSPECTION DATE
March 09, 2020
ADDITIONAL INSP. DATE (multi-day)
March 12, 2020
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
8
ARRIVAL
02:00 PM
DEPARTURE
04:00 PM
ARRIVAL
09:30 AM
DEPARTURE
03:30 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care and Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSOP). Evidence for this report was based on the licensing officer’s observations, review of the facility records, and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
· Licensing · Hygiene and Communicable Disease Control
· Physical Facility · Medication
· Staffing · Nutrition and Food Services
· Policies and Procedures · Program
· Care and Supervision · Records and Reporting

As part of this Routine Inspection, a Facility Risk Assessment Tool was completed and a copy provided to the Licensee’s representative. The Risk Assessment includes non-compliance identified during the routine inspection, and a 3 year ‘historical’ review of the facility’s compliance and operation.
Visit the CCFL website at www.fraserhealth.ca/residentialcare for:
· Additional resources, and
· Links to the Legislation (CCALA and RCR)

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
STAFFING: 32100 - RCR s.40(1)(a) - A licensee must ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection (2) to ensure that the employee (a) continues to meet the requirements of this regulation.
Observation: A review of staff files found 2 of 7 staff performance evaluations were not completed.
Corrective Action(s): Please ensure that staff’s performance is regularly reviewed, as per the facility’s policy and procedure.
Date to be Corrected: April 10, 2020

STAFFING: 32320 - RCR s.68(4) - A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Observation: The Licensee’s medication policies and procedures required that the medication refrigerator’s temperature was monitored twice daily. There was no record that this temperature was checked 2 times in February and 4 times in March 2020 in the main level medication room
Corrective Action(s): Please ensure that staff implement the policies and procedures of the MSAC.
Date to be Corrected:

CARE AND/OR SUPERVISION: 34370 - RCR s.63(3)(c)(iv) - A licensee must ensure that meals are provided (c) by ongoing room tray service, if (iv) reassessed by the person in care's medical practitioner, nurse practitioner or dietitian at least once every 30 days.
Observation: Review of 2 of 7 care plans found that there was no evidence that a medical practitioner, nurse practitioner, or dietitian had reassessed ongoing tray services received for 1 person in care for 2019 and 2020 and 1 resident’s file had no evidence of monthly reassessment for the October, November and December of 2019.
Corrective Action(s): Please ensure that a medical practitioner, nurse practitioner have, or dietitian has reassessed ongoing tray services at least every 30 days.
Date to be Corrected: April 10th, 2020

CARE AND/OR SUPERVISION: 34780 - RCR s.82 - A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan.
Observation: A review of 6 persons in care’s files was completed. As part of a person in care’s wound care plan, staff were to change a dressing every 3 days. Staff failed to implement this plan, as this person in care’s dressing was changed twice every 4 or 6 days and there after daily.
Corrective Action(s): Please ensure that care plans are implemented as required.
Date to be Corrected: April 10th, 2020

HYGIENE AND COMMUNICABLE DISEASE: 35030 - RCR s.54(1) - A licensee must establish a program to instruct, if necessary, and assist persons in care in maintaining health and hygiene.
Observation: A comb and nail clipper, both with no identifiers, were observed in the tub room on the main floor.
Corrective Action(s): Please ensure that items intended for personal use (to ensure health and hygiene) are not available to others.
Date to be Corrected: April 10th, 2020

HYGIENE AND COMMUNICABLE DISEASE: 35040 - RCR s.63(1) - A licensee must ensure that all food is safely prepared, stored, served and handled.
Observation: The fridge and freezer temperatures were not monitored and documented in 1 servery for 3 days and 2 days in the kitchen.
Corrective Action(s): Please ensure that all food is safely prepared, stored, served and handled.
Date to be Corrected: March 25, 2020


Comments

The Licensing Officer (LO) would like to thank the Manager, Associate Director of Care (ADOC) and staff for their time and assistance in completing this routine inspection. LO has informed (ADOC) about following the online Incident Reporting process in a timely manner.

This report was reviewed and discussed with manager. A copy of this report was left at the facility.

Please contact your Licensing Officer if you have any questions or concerns regarding this inspection report.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into complianceNo action required
Due Date
Apr 10, 2020

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.