| Fort Langley Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | February 09, 2021 |
| Reason for Investigation | - Policies and procedures - Care and supervision |
| Report of Findings |
|---|
| On January 18, 2021, Licensing received a complaint alleging concerns regarding care and supervision. The allegations included the following details: - Persons in care were subject to physical and verbal abuse - Inadequate supervision - Call bells were not being answered by staff All areas of the complaint were fully investigated. Evidence was received and reviewed from records, policies and procedures, inspections, interviews, and emails. The following contravention was determined: - Residential Care Regulation 81(4)(b)(i) Care plan needed if more than 30 day stay |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34750 - RCR s.81(4)(b)(i) | A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care. Observation: A care plan was not updated as required Corrective action: A corrective action plan was implemented |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
