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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
CRAU-CX7V5J

FACILITY NAME
Connect Langley - Jans Place
SERVICE TYPES
150 Acquired Injury
FACILITY LICENSE #
KPUL-BAGTK5
FACILITY ADDRESS
20290 49A Ave
FACILITY PHONE
(604) 427-2923
CITY
Langley
POSTAL CODE
V3A 3S3
MANAGER
Ashley Scott-Dey

INSPECTION DATE
November 01, 2023
ADDITIONAL INSP. DATE (multi-day)
November 03, 2023
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
5
ARRIVAL
09:30 AM
DEPARTURE
02:00 PM
ARRIVAL
11:30 AM
DEPARTURE
11:45 AM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE
5

Introduction

This is a unscheduled routine inspection to assess compliance with the Community Care and Assisted Living Act (C.C.A.L.A.), the Residential Care Regulation (R.C.R.) and the relevant Director of Licensing Standards of Practice (D.L.S.P.). Evidence for this report was based on the Licensing Officer's observations, review of the facility records, and information provided by the facility staff at the time of the inspection.

The following areas were reviewed:

- Licensing
- Physical Facility
- Staffing
- Policies and Procedures
- Care and Supervision
- Hygiene and Communicable Disease Control
- Medication
- Nutrition and Food Services
- Program
- Records and Reporting

As part of this routine inspection a facility risk assessment tool is completed and a copy is provided. The risk assessment includes non-compliance identified during the routine inspection, and a 3 year historical review of the facility's compliance and operation.

Visit the Community Care Facilities Licensing website at https://www.fraserhealth.ca/health-topics-a-to-z/licensed-care-facilities-and-assisted-living-providers#.YrT9QyfMI2w for:

- Additional resources, and
- Links to the legislation (C.C.A.L.A. and R.C.R.).

Contraventions
Previous Inspection - Not Applicable
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
LICENSING: 30040 - RCR s.8(2)(b) - A licensee must not make any structural change to a community care facility unless the licensee (b) receives written approval from the medical health officer.
Observation: During the walkthrough of the facility while in the backyard, the Manager stated a new portion was added to the facility approximately 2 years ago which included an addition of a bedroom.

After further review of this situation to ensure the appropriate process was followed as there is no approval of the proposed plans on Community Care Facilities Licensing's (CCFL) file nor City of Langley approvals, the Licensing Officer looked into this further:

- On November 1, 2023 the Licensing Officer asked for further information and confirmation if a 6th bedroom was added as previously CCFL was aware of proposed upgrades as a result of water damage in the kitchen and laundry rooms only.

- On November 2, 2023 the Manager e-mailed the proposed plan/health and safety plan dated September 27, 2021 that was sent to a former Licensing Officer, including floor plans.

- An e-mail from the Licensee Contact to a former Licensing Officer dated January 28, 2019 proposing to increase to 6 maximum capacity.

- On November 2, 2023 the City of Langley provided confirmation the City of Langley issued final approvals for the upgrades. The e-mail stated the following

* To enlarge the living room, adding a new bedroom, laundry room, and bathroom with roll-in shower.

Please note:

- The Licensing Officer noted the changes on November 1, 2023 and asked for further information which was provided. The current maximum capacity will remain at 5 and if the Licensee plans to increase the maximum capacity to 6 then the process need to be followed in consultation with your Licensing Officer for this. As the changes were completed and no CCFL approval or City of Langley approval were received at the time the work was completed, this is a contravention to section 8 (2)(b) of the Residential Care Regulation.
Corrective Action(s): A licensee must not make any structural changes to the community care facility unless the licensee receives written approval from the medical health officer (This is the Licensing Officer delegated by the Medical Health Officer).
Date to be Corrected: November 15, 2023.

LICENSING: 30240 - RCR s.61 - A licensee must regularly monitor the physical environment of the community care facility, and the care and services provided by it, to ensure that the requirements of the Act and this regulation are being met.
Observation: There is no menu audit completed.
Corrective Action(s): Please ensure menu audits are completed on a regular basis.
Date to be Corrected: November 15, 2023.

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: A walkthrough of the facility, it was noted there are scuff marks/paint chipping off (e.g., bedroom door trims lower portion) and/or holes in the walls throughout the facility.

In addition below the kitchen sink on the right hand side cabinet door (upper / top portion) with white coloured paint that has come off.
Corrective Action(s): Please ensure all rooms and common areas are maintained in a good state of repair.
Date to be Corrected: November 30, 2023.

POLICIES AND PROCEDURES: 33070 - RCR s.51(1)(b) - A licensee must have (b) a plan that sets out how persons in care will continue to be cared for in the event of an emergency.
Observation: There is no emergency menu in-place. On November 1, 2023 the Licensing Officer sent an e-mail to the Manager with a sample emergency menu to guide the facility in developing their own site specific emergency menu.
Corrective Action(s): Please ensure there is an emergency menu in-place.
Date to be Corrected: November 15, 2023.

CARE AND/OR SUPERVISION: 34760 - RCR s.81(4)(b)(ii) - A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (ii) if there is no substantial change in the circumstances of the person in care, at least once each year to ensure it continues to meet the needs and preferences, and is compatible with the abilities, of the person in care who is the subject of the care plan.
Observation: In review of a person in care's care planning documentation there were to care plans with a date of May 2022. The Manager will ensure a current date is noted if there are no changes required to the care plans (specifics provided during the routine inspection as the care plans that didn't have current dates noted).
Corrective Action(s): Please ensure the requirements of Section 81 (4(b)(i) of the Residential Care Regulation are being met.
Date to be Corrected: November 15, 2023.

NUTRITION AND FOOD SERVICES: 37040 - RCR s.62(2)(b) - A licensee must ensure that each menu provides (b) for each day, at least 2 nutritious snacks, with each snack containing at least 2 food groups as described in Canada's Food Guide.
Observation: For example week 2 of the Spring/Winter menu for evening snack on Saturday is noed with ice cream. Please note: Ice cream overall does not provide nutritional value and the Manager will look at adding additional food groups as required to meet the intent of the Residential Care Regulation.

On the minced menu pudding is noted as a snack on Friday. The Manager clarified this is either vanilla or chocolate and an additional food group is required. In addition for Monday yoghurt is noted only. The Manager clarified that fruit is in the yoghurt and this will be documented as such.
Corrective Action(s): Please ensure that each menu provided for each day at least 2 nutritious snacks with each snack containing at least 2 food groups as described in Canada's Food Guide.
Date to be Corrected: November 15, 2023.


Comments

Staffing:
- The following will be added to the staff checklist currently in-place

* Copies of credentials for each staff such as diplomas, certificates, etc.
* Immunizations in addition to influenza/covid. The Licensing Officer e-mailed to the Manager on November 1, 2023 the Tuberculosis and Immunization Guideline for Staff.
* Character references.
* Work history such as resume or application for employment.

As part of the response to this routine inspection report, please provide an update on the progress of completing the above items.

In addition, the facility is in the process of relooking at their system for performance appraisals.

Nutrition and Food Services:
- There is a 4 week menu and the snacks offered are the same from one week to the next. Recommendation to ensure a variety of snacks are provided and not the same week to week. When responding to this routine inspection report, please provide a written response as to how this will be or has been addressed.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingFollow-up Inspection Required
Due Date
Nov 17, 2023
Approximate Follow Up Date
31 Jan, 2024

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.