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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
CRAU-CZJQ4F

FACILITY NAME
Murrayville Manor
SERVICE TYPES
120 Mental Health
FACILITY LICENSE #
0982850
FACILITY ADDRESS
21616 46th Ave
FACILITY PHONE
(604) 530-9033
CITY
Langley
POSTAL CODE
V3A 3J4
MANAGER
Lori Crowley

INSPECTION DATE
January 15, 2024
ADDITIONAL INSP. DATE (multi-day)
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
7
ARRIVAL
09:30 AM
DEPARTURE
03:30 PM
ARRIVAL
DEPARTURE
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

This is a unscheduled routine inspection to assess compliance with the Community Care and Assisted Living Act (C.C.A.L.A.), the Residential Care Regulation (R.C.R.) and the relevant Director of Licensing Standards of Practice (D.L.S.P.). Evidence for this report was based on the Licensing Officer's observations, review of the facility records, and information provided by the facility staff at the time of the inspection.

The following areas were reviewed:

- Licensing
- Physical Facility
- Staffing
- Policies and Procedures
- Care and Supervision
- Hygiene and Communicable Disease Control
- Medication
- Nutrition and Food Services
- Program
- Records and Reporting

As part of this routine inspection a facility risk assessment tool is completed and a copy is provided. The risk assessment includes non-compliance identified during the routine inspection, and a 3 year historical review of the facility's compliance and operation.

Visit the Community Care Facilities Licensing website at https://www.fraserhealth.ca/health-topics-a-to-z/licensed-care-facilities-and-assisted-living-providers#.YrT9QyfMI2w for:

- Additional resources, and
- Links to the legislation (C.C.A.L.A. and R.C.R.).

Contraventions
Previous Inspection - Not Applicable
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
LICENSING: 30240 - RCR s.61 - A licensee must regularly monitor the physical environment of the community care facility, and the care and services provided by it, to ensure that the requirements of the Act and this regulation are being met.
Observation: In review of the Dietitian binder the following was noted:

* Choking risk Management document noted with a year of 2021 noted and this will be reviewed with the Dietitian on January 18, 2024 to ensure the list of persons in care noted is current and ensure a current date is noted for this document.
Corrective Action(s): Please ensure the care and services provided by the facility are regularly monitored to ensure that the requirements of the Community Care & Assisted Living Act and Residential Care Regulation are being met.
Date to be Corrected: January 18, 2024.

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: In the backyard/courtyard where there are tables and at the end of the facility there were two vehicles parked. Behind one vehicle was a orange coloured cone noted. Upon further review it appears a portion of the asphalt material on the pavement is not present and this possibly presenting as a potential tripping hazard.
Corrective Action(s): Please ensure all rooms and common areas are maintained in a good state of repair.
Date to be Corrected: January 31, 2024.

STAFFING: 32020 - RCR s.37(1)(b) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (b) character references in respect of the person.
Observation: In review of staff files, it was noted for a staff member did not have any character references on file.
Corrective Action(s): Please ensure staff have character references on file as required.
Date to be Corrected: January 31, 2024.

STAFFING: 32050 - RCR s.37(1)(e) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (e) evidence that the person has complied with the Province's immunization and tuberculosis control programs.
Observation: In review of staff files, it was noted for a staff member did not have tuberculosis clearance or immunizations on file.
Corrective Action(s): Please ensure staff have their tuberculosis clearance and immunizations on file as required.
Date to be Corrected: January 31, 2024.

STAFFING: 32100 - RCR s.40(1)(a) - A licensee must ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection 40(2) to ensure that the employee (a) continues to meet the requirements of this regulation.
Observation: In review of staff files, it was noted for a staff member their performance appraisal has not been completed since 2018.
Corrective Action(s): Please ensure performance appraisals are reviewed both regularly and continues to meet the requirements of the residential care regulation.
Date to be Corrected: January 31, 2024.

POLICIES AND PROCEDURES: 33070 - RCR s.51(1)(b) - A licensee must have (b) a plan that sets out how persons in care will continue to be cared for in the event of an emergency.
Observation: There is no emergency menu in-place. The Licensing Officer e-mailed a sample emergency menu to guide the site in developing their own.
Corrective Action(s): PLease ensure there is an emergency menu in-place.
Date to be Corrected: January 31, 2024.

NUTRITION AND FOOD SERVICES: 37040 - RCR s.62(2)(b) - A licensee must ensure that each menu provides (b) for each day, at least 2 nutritious snacks, with each snack containing at least 2 food groups as described in Canada's Food Guide.
Observation: For example the spring/summer menus as documented have fruit noted as the first snack offered which is only 1 food group.
Corrective Action(s): Please ensure that each menu provides for each day at least 2 nutritious snacks, with each snack containing at least 2 food groups as described in Canada's Food Guide.
Date to be Corrected: January 31, 2024.

RECORDS AND REPORTING: 39480 - RCR s.87(d) - A licensee must keep a record of the following matters respecting food services: (d) food services and nutrition care education and training programs attended by food services employees.
Observation: In discussion with the Manager of Care assisted feeding techniques are discussed for example during shift report, however there is no records as to the staff that participated.
Corrective Action(s): Please ensure a record of the food services and nutrition care education and training programs attended by food services employees is kept on file.
Date to be Corrected: January 16, 2024.


Comments

Staffing:
* In review of staff files, for a staff member the facility management will print the professional registration for the staff and ensure it is in the personnel file for the staff. As part of the written response to this routine inspection report, please indicate how you plan to or have addressed this item.

Policies and Procedures:
* In review of the hard copies of the Policies and Procedures kept in a binder, for example the Serious Incident Report Policy (Adm. 206) does not have up to date/current reportable definitions such as "aggression between persons in care". Please ensure the most up to date/current reportable definitions are noted as part of the policy. As part of the written response to this routine inspection report, please indicate how you plan to or have addressed this item.

Nutrition and Food Services:
* In review of the Dietitian binder there is a diet summary sheet with the year on the top noted as 20234. In discussion with the Manager of Care this should be 2024 and will be reviewed with the Dietitian on January 18, 2024.
* Hydration audit last completed on September 23, 2021 and on the audit schedule/summary of audits noted as being optional and no date as to when to complete.
* Dining Environmental audit no dates noted on the audit schedule/summary of audits, however it was completed in March 2022.
* Satisfaction Surveys no dates noted on the audit schedule/summary of audits.

With regards to the hydration, dining environmental audits and satisfaction surveys, please review with your Dietitian if they are going to be completed and if yes, please ensure dates of when they are to be completed for the 2024 schedule are documented accordingly. As part of the written response to this routine inspection report, please provide an update on these two items as to how they will be addressed moving forward.

* The Licensing Officer e-mailed to the Manager of Care and Manager of Facility a sample education calendar to utilize in developing a calendar specific to your site. As part of the written response to this routine inspection report, please provide an update on where things are at with this item.

Medications:
* In the medication room there is a mini fridge with temperature logs being documented. Inside the mini fridge is a digital thermometer reading at 7.0 degrees Celsius. There are liquids and medications noted in this mini refrigerator. The Manager of Care stated a new thermometer will be placed in the mini refrigerator and please ensure it is maintained at 4 degrees Celsius.

Physical Facility/Plant:
* In the laundry room it appears the flooring is non-slip when checked by the Licensing Officer and in discussion with the Manager of Facility. The Manager of Facility stated an additional non-slip mat will be placed in front of the laundry washing machine and dryer. As part of the written response to this routine inspection report please indicate when this item has been addressed or will be addressed by.

* In the backyard/courtyard where there are tables when walking along the pathway south towards 216 Street near the end of the facility were two vehicles parked, and a part of the gutter appears to be protruding outwards in the walking pathway and a orange coloured material wrapped around the gutter as a visual so people can see this. Please continue to monitor this situation and if this becomes an issue, please ensure measures are implemented to ensure the health and safety of the persons in care.

Thank you for your time to complete this routine inspection. If there are any questions related to this routine inspection report, please contact your Licensing Officer.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingFollow-up Inspection Required
Due Date
Jan 31, 2024
Approximate Follow Up Date
29 Feb, 2024

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.