| Waverly Seniors Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | March 19, 2020 |
| Reason for Investigation | - Staffing - Care and supervision |
| Report of Findings |
|---|
| On February 18, 2020, Licensing received a complaint regarding staffing and care and supervision. The complainant provided the following details: - RCAs on day shift are short staffed - Persons in care not receiveing their scheduled baths All areas of the complaint were fully investigated. Evidence was obtained through onsite inspection, interviews and review of documentation. Licensing determined the following contravention: - Residential Care Regulation s. 42(1)(a) - Staffing |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 32170 - RCR s.42(1)(a) | A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern, to (a) meet the needs of the persons in care. Observation: Lisensing determined employees on duty are insufficient in numbers. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. - Review corrective action plan. |
