| Amica White Rock - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | March 01, 2024 |
| Reason for Investigation | - Policies and procedures - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing received a complaint on January 30, 2024, regarding Care and Supervision, and Policies and Procedures. All areas of the complaint were thoroughly investigated. Evidence was obtained and reviewed from interviews and review of documentation. Licensing confirmed that staff failed to follow Licensee's policies and procedures by taking photographs of persons in care and sharing them. The following contravention to the Residential Care Regulation was determined: -Section 85 (1)(d), Policies and Procedures. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: It was determined that staff failed to follow the Licensee's policies and procedures in relation to taking photographs of persons in care and sharing them. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
