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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
KDHL-B7FQPA

FACILITY NAME
Glenwood Seniors Community
SERVICE TYPES
130 Long Term Care
FACILITY LICENSE #
LSEO-AW5Q87
FACILITY ADDRESS
1458 Glenwood Dr
FACILITY PHONE
(604) 796-9202
CITY
Agassiz
POSTAL CODE
V0M 1A0
MANAGER
Shirley Mclennan

INSPECTION DATE
November 22, 2018
ADDITIONAL INSP. DATE (multi-day)
December 12, 2018
ADDITIONAL INSP. DATE (multi-day)
December 14, 2018
TIME SPENT (HRS.)
7
ARRIVAL
02:00 PM
DEPARTURE
03:00 PM
ARRIVAL
10:30 AM
DEPARTURE
01:00 PM
ARRIVAL
09:30 AM
DEPARTURE
12:30 PM
INSPECTION TYPE
Routine
# CHILDREN ENROLLED

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care & Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSP). Evidence for this report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
· Licensing
· Physical Facility
· Staffing
· Polices & Procedures
· Care & Supervision
· Hygiene and Communicable Disease Control
· Medication
· Nutrition and Food Services
· Program
· Records and Reporting

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.

Visit the CCFL website at https://www.fraserhealth.ca/health-topics-a-to-z/residential-care-licensing#.W2NubJioupo for:
· Additional resources and
· Links to the Legislation (CCALA & RCR)

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31550 - RCR s.29(1)(a) - A licensee must provide, at no cost to the person in care, each person in care with bedroom furnishings, including (a) a safe, secure place in which the person in care may store valuable property.
Observation: It was identified that a safe, secure place in which the person in care may store valuable property is not offered to persons in care.
Corrective Action(s): Ensure that persons in care are provided with a safe, secure place in which the person in care may store valuable property.
Date to be Corrected: January 18, 2019

POLICIES AND PROCEDURES: 33180 - RCR s.74(1)(b)(ii) - Subject to subsection (2), a licensee may restrain a person in care (b) if there is agreement to the use of a restraint given in writing by both (ii) the medical practitioner or nurse practitioner responsible for the health of the person in care.
Observation: For one of 4 persons in care auditted, the least restraint agreement was not signed by the medical practitioner.
Corrective Action(s): Ensure that there is a written agreement given by the medical or nurse practitioner, when a restraint is required.
Date to be Corrected: January 18, 2019

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: The admission checklists, MDS observation forms for four of 4 persons in care were not fully completed as is the expectation, as discussed with the manager and one nurse.
Corrective Action(s): Ensure employees implement the policies
Date to be Corrected: January 18, 2019

CARE AND/OR SUPERVISION: 34660 - RCR s.81(3)(d) - A care plan must include all of the following: (d) a recreation and leisure plan.
Observation: Review of four care records, discussion with the recreation staff and manager, a recreation care plan has not been created for these four persons, and shared that it has not been completed for any persons in care. Care conferences do not indicate details for recreation, information documented was vague. The Kardex (care plan and guide form) shared information of some interests but not all for two of the 4 persons in care. For one person in care, a recreation assessment was completed in 2017, when the person moved in, no review was reflected in records, and information did not reflect if there was changes or the interests were continuing since admission. For a 2nd person in care, a recreation assessment was completed, but a care plan was not created based on the information within 30 days of admission.
Corrective Action(s): Ensure care plans include a recreation and leisure plan.
Date to be Corrected: January 18, 2019

CARE AND/OR SUPERVISION: 34750 - RCR s.81(4)(b)(i) - A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care.
Observation: For two of 4 persons in care audited, an update to the diet was not reflected in two of the areas where staff access the most current information for persons in care. It was discussed, there is a discrepency in communication system to ensure that when a change occurs, all areas are updated. The ADL's, Bowel Management and care plan binder, and Kardex did not reflect the changes that had occurred in the Nutrition Care Plan.
Corrective Action(s): Ensure care plans are updated when a substantial change occurs.
Date to be Corrected: January 18, 2019

NUTRITION AND FOOD SERVICES: 37040 - RCR s.62(2)(b) - A licensee must ensure that each menu provides (b) for each day, at least 2 nutritious snacks, with each snack containing at least 2 food groups as described in Canada's Food Guide.
Observation: A review of the facility's snack rotation indicated that the snack provided for at least two days for the pureed diet texture did not include two food groups
Corrective Action(s): Please revise the snack rotation to ensure this is implemented.
Date to be Corrected: January 18, 2019




Comments

It was identified there was an error on the license from FH. Licensing will provide an updated license to the facility shortly.
A review of the vital signs record policy was reviewed for content with respect to weight monitoring. Please ensure that all Park Place Senior's Living policies which are being implemented include details to reflect the facility's systems in place in order to ensure that all staff are guided in matter of care as per RCR section 85(1)(a).
In addition, it was recommended that a policy be developed to ensure that diet texture upgrades are only implemented by the RD.
The facility has an emergency plan in place. The emergency menu should be posted and accessible to dietary staff. This will be implemented immediately by the FSM.
A copy of the Bulletin Nutrition and Foodservices Component of the Legislation, Audits and More Errata sheet and Bulletin on Samples of Nutrition Monitoring Policies will be emailed to the RD.

Due to technical issues, licensing was unable to retain the manager's signature on this report. All information related to this inspection was discussed with the manager during the inspection.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Jan 18, 2019

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.