| Holyrood Manor - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | October 05, 2022 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On September 7, 2022, Licensing received a complaint alleging concerns with care and supervision. The complainant provided the following details: - The facility does not provide hygiene supplies. Some persons in care have gone one month without a bath. Instruction given to staff to provide use of peri-spray instead of soap. All areas of the complaint were thoroughly investigated. Evidence was received and reviewed from interviews, correspondence with the facility, and inspection. The following contraventions were determined: Residential Care Regulation - Section RCR 54(1) - General health and hygiene |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 35030 - RCR s.54(1) | A licensee must establish a program to instruct, if necessary, and assist persons in care in maintaining health and hygiene. Observation: Staff failed to meet two PIC’s needs for hygiene when they did not ensure that these PICs had a bath for 2 to 4 weeks. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
