| Foyer Maillard - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | February 10, 2021 |
| Reason for Investigation | - Care and supervision - Outside Licensing Mandate - Nutrition and food services - Records and reporting |
| Report of Findings |
|---|
| Licensing received a complaint on September 29th, 2020, regarding care & supervision, nutrition & food services, and records & reporting. The complainant provided the following concerns: - they were not notified of person in care's (PIC) injury - inadequate care and supervision - inadequate nutrition services - they were unaware of PIC's worsening condition and illness All areas of the complaint were fully investigated. Evidence was collected from interviews and records. Licensing determined the following contraventions: - Residential Care Regulation (RCR) sec. 76(1) representitive immediately notified of illness or injury - RCR sec. 81(4)(b)(i) care plan reviewed and modified if substantial change in circumstances |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34750 - RCR s.81(4)(b)(i) | A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care. Observation: The PIC was exhibiting aggressive and resistive behaviours. The care plan did not provide direction to staff on how to respond to this behaviours. Corrective action: Corrective action required. |
| 39060 - RCR s.76(1) | If a person in care becomes ill or is injured while under the care or supervision of a licensee, the licensee must immediately notify the parent or representative, or contact person, of the person in care. Observation: The PIC sustained bruising to the back of both hands, and the PIC's representative was not notified of this injury at the time it was identified. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on February 24, 2021. |
