| Heritage Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | January 13, 2023 |
| Reason for Investigation | - Care and supervision - Hygiene & communicable disease control - Program |
| Report of Findings |
|---|
| On July 13, 2022, Licensing received a complaint alleging concerns regarding care and supervision and general health and hygiene. All areas of the complaint were fully investigated. Evidence was collected through review of documentation and communications with the facility management. The following contraventions were determined: Residential Care Regulation Section 63(3)(a)(iv) Food preparation and service Residential Care Regulation Section 89(1) Record of complaints and compliance |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34370 - RCR s.63(3)(c)(iv) | A licensee must ensure that meals are provided (c) by ongoing room tray service, if (iv) reassessed by the person in care's medical practitioner, nurse practitioner or dietitian at least once every 30 days. Observation: It was determined that staff failed to ensure that the PIC was provided meals in a dining room. Staff also did not obtain written orders from a medical/nurse practitioner or dietitian to provide the PIC ongoing tray service Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
