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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
SKLN-B44PUL

FACILITY NAME
Valleyhaven
SERVICE TYPES
130 Long Term Care
FACILITY LICENSE #
ROLE-7STPTQ
FACILITY ADDRESS
45450 Menholm Rd
FACILITY PHONE
(604) 792-0037
CITY
Chilliwack
POSTAL CODE
V2P 1M2
MANAGER
Cheryl Conroy

INSPECTION DATE
August 27, 2018
ADDITIONAL INSP. DATE (multi-day)
August 29, 2018
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
11
ARRIVAL
09:30 AM
DEPARTURE
03:30 PM
ARRIVAL
09:30 AM
DEPARTURE
01:30 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# CHILDREN ENROLLED

Introduction

A scheduled routine inspection was completed to assess compliance with the Community Care and Assisted Living Act (CCALA) and the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSOP). Evidence for this report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection.

Care systems reviewed include the following:

Licensing
Physical Facility
Staffing
Policies and Procedures
Care and Supervision
Hygiene and Communicable Disease Control
Medication
Nutrition and Food Services
Program
Records & Reporting
Resident Bill of Rights
Additional CCALA Sections

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.

Visit the CCFL website at https://www.fraserhealth.ca/health-topics-a-to-z/residential-care-licensing for additional resources and links to the legislation (CCALA & RCR).

Contraventions
Previous Inspection - Contraventions observed on FIR #WCLK-AM3TWT have been corrected.
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
POLICIES AND PROCEDURES: 33130 - RCR s.68(3)(a) - The medication safety and advisory committee must establish and review as required (a) training and orientation programs for employees who store, handle or administer medications to persons in care.
Observation: The MSAC meeting minutes do not indicate that training and orientation programs are established and reviewed.
Corrective Action(s): Ensure that the MSAC review training and orientation programs at the next meeting MSAC meeting. It is recommended that this be a added as a standing agenda item to ensure review.
The Manager did advised that staff are trained on medication policy and that policy guides staff on medication administration.
Date to be Corrected: Next MSAC meeting

CARE AND/OR SUPERVISION: 34780 - RCR s.82 - A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan.
Observation: At least 5 complete records of care including care plans were reviewed. Most records contained the required information and were found to meet legislated requirements. Of concern is that some records including wound care assessments and progress notes were missing at least 1 or 2 signatures and/or other pertinent information. Given the extensive on-going monitoring of care and services by the Director of Nursing and LPN lead, it is somewhat surprising that staff is not completing documentation that supports the implementation of the care plan and provision of care.
The Manager advised that the Licensee is looking to trial electronic charting this fall. This would likely resolve these issues.
Corrective Action(s): Provide a plan to educate/mentor employees related to the importance of documentation as it relates to implementation of the care plan.
Date to be Corrected: Please submit a plan by Sept 12, 2018.


Comments

The inspection was in company of the Facility Manager (Manager), LPN Lead, as well as Christine Jones and Amanda Rose, Licensing Officers in training. The Director of Nursing and the Dietician were both away from the facility at the time of inspection.
The facility is maintained in a clean and sanitary condition with appropriate storage and storage practices throughout. The only exception is that in the main storage area (floor 1) there were some cardboard boxes on the floor. It is recommended that supplies be removed from cardboard boxes since cardboard is not sanitary and that all boxes and supplies be off the floor so it is easy to clean. The Manager advised that this was already addressed.

There was extensive discussion on restraint process and whether policy was implemented. Kaigo forms require a 30, 60, and 90 day assessment for on-going restraints where FH only requires a quarterly update. The 90 day Kaigo assessment was 3 weeks overdue(completed during the inspection) yet a hand-written care plan was in place at 60 days that indicated the requirements for reassessment is quarterly. Also, even though the restraint was checked off as daily on the last FH quarterly update, InterRai did not trigger a restraint care plan. Even though the documentation was somewhat confusing, a determination was made that appropriate care was provided as outlined in the care plan.

It is noted that there are emergency food supplies including water. It is recommended that the menu be reviewed to ensure that the food supplies on hand are consistent with the menu.
The one question not evidenced was related to records kept of on-going education and training of support services staff including dietary. The Food Services Manager advised that there are regular huddles. The Facility Manager indicated that staff now have access to on-line training and that other training programs have been completed. Please confirm with the Dietitian if training was done, how/where the records are kept, and the plan for education for the remainder of the year.

It is requested that a written response be submitted on or before September 12, 2018, describing how the above noted contraventions and/or comments have been appropriately addressed and/or the plan for compliance with legislated requirements. The plan shall include a time line for any items that have not already been addressed. Please note that a follow-up inspection may be conducted to confirm compliance after the written response has been received by Licensing.

Copies of the inspection report and the Facility Risk Assessment Tool were reviewed, discussed, and provided to the Licensee/Manager.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required

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Click here for a description of each "Category" of violation displayed.