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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
KDHL-AWURBV

FACILITY NAME
Delta House
SERVICE TYPES
140 Community Living
FACILITY LICENSE #
0982514
FACILITY ADDRESS
7415 116A St
FACILITY PHONE
(604) 543-0201
CITY
Delta
POSTAL CODE
V2X 2Z3
MANAGER
Robbin Proctor

INSPECTION DATE
March 14, 2018
ADDITIONAL INSP. DATE (multi-day)
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
4.5
ARRIVAL
10:15 AM
DEPARTURE
03:00 PM
ARRIVAL
DEPARTURE
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# CHILDREN ENROLLED

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care & Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSP). Evidence for this report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection.

The following areas were reviewed:
· Licensing
· Physical Facility
· Staffing
· Polices & Procedures
· Care & Supervision
· Hygiene and Communicable Disease Control
· Medication
· Nutrition and Food Services
· Program
· Records and Reporting

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.

Visit the CCFL website at www.fraserhealth.ca/residentialcare for:
· Additional resources and
· Links to the Legislation (CCALA & RCR)

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
STAFFING: 32320 - RCR s.68(4) - A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Observation: Review of the medication safety and advisory committee policies and procedures, policy is not currently being followed in the following areas:
- Annual Medication Safety and Advisory Committee meeting is not occuring.
- PRN documentation is not being followed to state that the medication is effective or not. For two persons in care, PRN results were missing, and for one the two persons, at least half of 15 results were not documented.
- At present monitoring of medication errors are not being analyzed by the Medication Safety and Advisory Committee.
- The Medication Safety and Advisory committee does not have all staff member who attend sign the meeting minutes.
- The Medication Safety Committee does not review policies.
Corrective Action(s): Ensure the policies and procedures of the medication safety and advisory committee are implemented.
Date to be Corrected: April 1, 2018

POLICIES AND PROCEDURES: 33220 - RCR s.85(1)(a) - A licensee must do all of the following: (a) have written policies and procedures for the purposes of guiding staff in all matters relating to the care and supervision of persons in care.
Observation: Review of medication administration system, medication policies and discussion with the manager and nurse clinician - when administration of PRN medication occurs, staff are occasionally unable to document effectiveness of medication as their shift ends. Of concern is there lacks direction for staff on timelines of monitoring and documenting PRN results.
Corrective Action(s): Ensure there is written policy to guide staff in all matters relating to the care and supervision of persons in care.
Date to be Corrected: April 13, 2018

POLICIES AND PROCEDURES: 33230 - RCR s.85(1)(b) - A licensee must do all of the following: (b) review and, if necessary, revise the policies and procedures at least once each year.
Observation: Medication Policies do not have evidence of being reviewed. Licensing audit included review of policies, meeting minutes, discussion with the manager and the Registered Nurse Clinician.

Review of the Licensing requirements/ policies, TB guidelines for staff (1997) were in place.
Corrective Action(s): Ensure policies are reviewed at least once a year, if no revisions are required.
Date to be Corrected: April 13, 2018

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: Staff are to sign sheets in each person in care's binder that they have read and understood what is in each care plan. There lacks a signature by staff when there is an update to the care plan as required.
Corrective Action(s): Ensure staff implement policies and protocols that are in place.
Date to be Corrected:

HYGIENE AND COMMUNICABLE DISEASE: 35040 - RCR s.63(1) - A licensee must ensure that all food is safely prepared, stored, served and handled.
Observation: In an audit of dry/ canned goods - 1 can identified as expired from June 2017. It appears to not be on the food list for the facility. The manager states it may be a staff members.
Corrective Action(s): Ensure all food is safely stored.
Date to be Corrected: April 13, 2018


Comments

The manager self identified fire drills have not occurred in the month of January and February 2018. She will ensure drills occur on a regular basis as required.

In a discussion with the manager, review of the menu audits as per meals and more were confusing and stated as required for one week in the menus. Clarification was provided with the expectation of audits to be completed for each week to meet the intent of regulations to ensure that persons in care are provided with adequate food to meet their personal nutritional needs, based on Canada's Food Guide and the person in care's nutrition care plan as per Residential Care Regulation s.66(1) - Individual Nutritional Needs.

Discussion with the manager and nurse clinician to discuss any medication policy questions with the pharmacist/ medication safety and advisory committee.

Review of Licensing regulations binder - there are several versions kept in the binder making it difficult for staff to potentially access outdated regulations. A discussion with the manager to ensure the most current information is available to staff

Review of expectations of reporting incidents to licensing. Licensing Duty Line was also provided to the manager.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Apr 13, 2018

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.