| Queen's Park Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | November 04, 2019 |
| Reason for Investigation | - Staffing - Care and supervision - Hygiene & communicable disease control |
| Report of Findings |
|---|
| Licensing received a complaint on August 29th, 2019, regarding staffing, hygiene, and care & supervision. The complainant provided the following details: - inadequate number of staff to provide care - a care plan was not followed All areas of the complaint were fully investigated. Evidence was collected from interviews and records. Licensing determined the following contravention: - Residential Care Regulation Section 82 – Implementation of care plans |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34780 - RCR s.82 | A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan. Observation: It was determined that a care plan was not followed. Corrective action: Action plan is required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on November 12, 2019. |
