| Baillie House - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | October 31, 2022 |
| Reason for Investigation | - Physical facility, equipment & furnishings - Policies and procedures - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing (CCFL) received a complaint on August 18, 2022. The complainant provided the following concerns to PCQO: . Call bell did not meet the needs of a person in care (PIC) . The person in care’s room was too hot . Three day delay in approval of PIC’s spouse as essential visitor . PIC’s representative was required to pay for ambulance All areas of the complaint were fully investigated. Evidence was collected from interviews and records. Licensing determined the following contravention: Residential Care Regulation Section 19(2)(a) – A licensee must provide communication devices and other means of communication are appropriate to the needs of the persons in care. Residential Care Regulation Section 80(1) On admitting a person in care to a community care facility, a licensee must ensure that a short term care plan is develop that will guide caregivers in protecting and promoting the health and safety of the person in care.(2) Anything that must be recorded in a care plan under this regulation must be recorded in the short term care plan until a care plan is developed. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 31140 - RCR s.19(1)(a) | If a person in care requires monitoring, or a signalling device, to ensure that person's health and safety, a licensee must provide a monitoring system or signalling device that (a) is appropriate to the needs of the person in care. Observation: No communication device appropriate to the needs of the person in care was provided. Corrective action: Corrective action required. To be corrected by: November 14, 2022 |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
