| Baillie House - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | October 17, 2022 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On July 20, 2022, Licensing received a complaint alleging concerns regarding care and supervision. The allegations included the following details: - Staff did not respond in a timely manner to an emergency situation - Staff did not have the necessary training to assist a PIC who required first aid All areas of the complaint were fully investigated. Evidence was collected through a review of documentation and communications with facility management. The following contraventions were determined: - Residential Care Regulation Section 40(3) Continuing Monitoring of Employees - Residential Care Regulation Section 44(1)(b) Food Services Employees - Residential Care Regulation Section 81(4)(b)(i) Care Plan Needed If More Than 30 Day Stay |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 32120 - RCR s.40(3) | A licensee must not permit an employee to carry out any duties for which the employee does not have the necessary training and experience or demonstrate the necessary competence. Observation: Staff performed a first aid procedure for which she was not qualified or certified to complete. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
