| Langley Memorial Hospital ECU - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | January 10, 2020 |
| Reason for Investigation | - Policies and procedures - Care and supervision |
| Report of Findings |
|---|
| On January 10, 2020, Licensing received a complaint regarding care and supervision. The allegations included the following details: - Staff shortages affecting quality of care - PIC's not receiving weekly baths All areas of the complaint were fully investigated. Evidence was received and reviewed from records, policies and procedures, inspection, and emails. The following contraventions were determined: - Residential Care Regulation 85 (1)(d) Policies and procedures |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: Licensing determined that policies were not implemented by employees. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on January 10, 2020. |
