| Heritage Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | July 20, 2023 |
| Reason for Investigation | - Physical facility, equipment & furnishings |
| Report of Findings |
|---|
| On June 26, 2023, Licensing received a complaint alleging concerns regarding care and supervision. The following information was provided: - the facility operator was not permitting a person in care to use the bathroom sink located in their bedroom All areas of the complaint were fully investigated. Evidence from the facility operator was received and reviewed. The following requirements were not met: Residential Care Regulation (RCR) s.21(a) – Physical Facility |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 31240 - RCR s.21(a) | A licensee must ensure that all furniture and equipment for use by persons in care (a) meet the needs of the persons in care. Observation: It was confirmed the person in care (PIC) was not permitted to use their bathroom sink and no other sink was made available to them in their room. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
