| Heritage Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | November 28, 2023 |
| Reason for Investigation | - Outside Licensing Mandate - Records and reporting |
| Report of Findings |
|---|
| Licensing received a complaint on July 31, 2023 regarding Care & Supervision and Records & Reporting. Evidence was obtained and reviewed through on-site inspections, and a review of documentation. Licensing confirmed that staff had denied a person in care’s (PIC) preference to eat with a fork. This preference was not included in the PIC’s care plan. It was determined that the operator failed to meet the requirements of section 81(2)(b) of the Residential Care Regulation, Care plan needed if more than 30 day stay. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34590 - RCR s.81(2)(b) | A care plan must be developed, to the extent reasonably practical, (b) in a manner that takes into account the unique abilities, physical, social and emotional needs, and cultural and spiritual preferences of the person in care. Observation: It was confirmed the care plan developed for the person in care did not take into account all her needs and preferences. Corrective action: Please ensure the care plans take into account the needs and preferences of the person in care. To be corrected by: This was corrected prior to the conclusion of the investigation. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
