| Waverly Seniors Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | January 10, 2020 |
| Reason for Investigation | - Physical facility, equipment & furnishings - Staffing - Care and supervision |
| Report of Findings |
|---|
| On December 16th, 2019, Licensing received a complaint regarding the physical facility, care and supervision, and staffing. The complainant provided the following details: - The elevator is not working - Inadequate staffing levels - Insufficient incontinence products All areas of the complaint were fully investigated. Evidence was obtained through on-site inspection, interviews, and review of documentation. Licensing determined the following contraventions: - Residential Care Regulation (RCR) s.42(1)(a) - Employees on duty - RCR s. 82 - Care plan - Community Care Assisted Living Act s. 7(1)(b)(i) - Health, safety, and dignity |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 32170 - RCR s.42(1)(a) | A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern, to (a) meet the needs of the persons in care. Observation: Licensing determined there was insufficient staffing to meet the care needs of persons in care. Corrective action: Corrective action required. |
| 34950 - CCALA s.7(1)(b)(i) | A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care, Observation: Incontinence supplies are insufficient to meet the needs of persons in care. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan. |
