| Waverly Seniors Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | March 19, 2020 |
| Reason for Investigation | - Staffing - Care and supervision |
| Report of Findings |
|---|
| On January 28, 2020, Licensing received a complaint regarding staffing and care and supervision. The complainant provided the following details: - inadequate staffing levels - unsafe lifts and transfers All areas of the complaint were fully investigated. Evidence was obtained through on-site inspection, interviews, and review of documentation. Licensing determined the following contraventions: - Residential Care Regulation (RCR) s. 42(1)(a) - Staffing - RCR s. 85(1)(d) - Policies and procedures |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 32170 - RCR s.42(1)(a) | A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern, to (a) meet the needs of the persons in care. Observation: Licensing determined that employees on duty are not sufficient in numbers. Corrective action: Corrective action required. |
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: Licensing determined policies are not being implemented by employees. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review corrective action plan. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on May 25, 2020. |
