| Lakeshore Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | October 17, 2022 |
| Reason for Investigation | - Policies and procedures - Care and supervision - Nutrition and food services |
| Report of Findings |
|---|
| On September 15, 2022, Licensing received a complaint alleging concerns with care and supervision and food services. The complainant provided the following details: - Inadequate nutrition and food service practices - No supervision is provided during meal times - A person in care has gone one month without a bath All areas of the complaint were thoroughly investigated. Evidence was received and reviewed from interviews, correspondence with the facility, and inspection. The following contraventions were determined: Residential Care Regulation - Section RCR 44(1)(a) - Food service employees |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 32250 - RCR s.44(1)(a) | A licensee must ensure that employees responsible for the preparation and delivery of food (a) have the experience, competence and training necessary to ensure that food is safely prepared and handled and meets the nutrition needs of the persons in care. Observation: Two staff assisting persons in care (PICs) to eat during meals had not received on-going training with regards to assisted eating techniques to assist PICs to eat during mealtime. In addition, two support services staff did not have the necessary training to prepare and cook textured modified meals for PICs. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Licensee has addressed some contraventions. Corrective action plan required to be submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Licensee has provided training for two staff with respect to assisted eating techniques on September 28, 2022. Licensing is requesting additional information on how they will continue to meet the requirement by October 31, 2022. |
