| Waverly Seniors Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | March 20, 2020 |
| Reason for Investigation | - Staffing - Care and supervision - Hygiene & communicable disease control - Nutrition and food services - Records and reporting |
| Report of Findings |
|---|
| On December 6, 2019, Licensing received a complaint alleging concerns regarding care and supervision and nutrition. The allegations included the following details: - Inadequate care was provided to a person in care - A person in care sustained injuries while in care - A representative was denied reasonable access to a person in care - A person in care’s diet texture was changed without consultation and concerns were expressed regarding the PIC’s inadequate intake at meals All areas of the complaint were fully investigated. Evidence was received and reviewed from records, policies and procedures, inspection, interviews, and emails. The following contraventions were determined: - Residential Care Regulation, Section 57 (1) Access to persons in care |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34240 - RCR s.57(1) | A licensee must ensure that a parent or representative has reasonable access to a person in care for whom he or she is responsible. Observation: Licensing determined a representative was not provided reasonable access to a person in care. Corrective action: Corrective action in place. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on March 20, 2020. |
