| Waverly Seniors Village - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | January 13, 2020 |
| Reason for Investigation | - Physical facility, equipment & furnishings - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on December 13th, 2019, regarding care and supervision and the physical facility. The following details were provided: - The person in care (PIC) has not received appropriate equipment for their needs in a timely manner. - The care conference was delayed, incomprehensive, and did not have any staff present from the facility. - The elevator has been broken for 3 weeks and residents are having their meals on paper plates with plastic utencils. - There have been no activities on the 2nd floor. All areas of the complaint were fully investigated. Evidence was collection though PIC records. Licensing determined that following contraventions: - Residential Care Regulation 21(a) equipment and furnishings |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 31240 - RCR s.21(a) | A licensee must ensure that all furniture and equipment for use by persons in care (a) meet the needs of the persons in care. Observation: Licensing determined a PIC has not been given appropriate equipment to meet their needs. Corrective action: Corrective action plan required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
