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Eden Care Centre - Complaint Information
General Details
Facility TypeAdult Residential Care - 100
Investigation CompletedJune 08, 2023
Reason for Investigation - Staffing
- Policies and procedures
- Care and supervision
- Hygiene & communicable disease control
Report of Findings
On September 22, 2022, CCFL received a complaint alleging concerns regarded policies and procedures, equipment and furnishings, and care and supervision.

The following details were provided:
- the licensee did not disclose the additional fees charged for services provided and/or organized by the licensee
- staff would not answer the call bells as required
- staff did not provide baths regularly to the PIC
- staff did not use the appropriate equipment to transport the PIC

All areas of the complaint were fully investigated. Evidence from the licensee was received and reviewed.

The following contravention was determined:
RCR s.85 (1) (d) – Policies & Procedures
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
33280 - RCR s.85(1)(d)A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: Licensing determined staff did not implement policies and procedures.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.
Status Update
No further action required. All contraventions have been addressed.
Updated on June 09, 2023.