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Langley Memorial Hospital ECU - Complaint Information
General Details
Facility TypeResidential Care (Hospital Act) - 400
Investigation CompletedNovember 03, 2021
Reason for Investigation - Care and supervision
- Nutrition and food services
Report of Findings
On Oct 26, 2021, Licensing received a complaint regarding care and supervision.

The allegations included the following details:
- Personal safety concerns
- Medical assessments not being completed
- Dietary needs not being addressed

All areas of the complaint were fully investigated. Evidence was received and reviewed from records, policies and procedures, inspection, and emails.

The following contraventions were determined:
Residential Care Regulation RCR s.34650 - RCR s.81(3)(c)(ii) - A care plan must include all of the following: (c) a nutrition plan that (ii) specifies the nutrition to be provided to the person in care, including the requirements of any therapeutic diets.
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
34650 - RCR s.81(3)(c)(ii)A care plan must include all of the following: (c) a nutrition plan that (ii) specifies the nutrition to be provided to the person in care, including the requirements of any therapeutic diets.
Observation: Review of the PIC's documents determined that there was a discrepancy in regards to whether the PIC was to be on a diabetic diet or not.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.