| Langley Memorial Hospital ECU - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | July 15, 2021 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On July 12, 2021, Licensing received a complaint regarding care and supervision. The allegations included the following details: - Staff shortages affecting quality of care - Personal care not being completed as required - Physical facility concerns All areas of the complaint were fully investigated. Evidence was received and reviewed from records, policies and procedures, inspection, and emails. The following contraventions were determined: - Residential Care Regulation RCR s.42(1)(a)- Staffing Levels |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 32170 - RCR s.42(1)(a) | A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern, to (a) meet the needs of the persons in care. Observation: Licensing determined staff were not sufficient in numbers to meet the needs of persons in care. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Licensee has addressed some contraventions. Corrective action plan required to be submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on August 19, 2021. |
