| Fort Langley Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | December 23, 2021 |
| Reason for Investigation | - Policies and procedures - Medication |
| Report of Findings |
|---|
| Licensing received a complaint on November 3, 2021, regarding medication and policies and procedures. The complainant provided the following concerns: - Staff failed to remove a medicated patch from the person in care, resulting in hospitalization. - The complainant was not provided with accurate information related to the PIC’s circumstances All areas of the complaint were fully investigated. Evidence was collected from interviews and records. Licensing determined the following contravention: Residential Care Regulation (RCR) section 68(4) comply with the policies and procedures of the medication safety and advisory committee. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 32320 - RCR s.68(4) | A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee. Observation: Licensing determined not all employees followed the policies and procedures of the medical safety advisory. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. - Review and monitor corrective action plan. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on January 04, 2022. |
